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  2. IT / ITES Services

IT / ITES Services

We excel in addressing various critical IT / ITES needs of an organization. These strong capabilities combined & demonstrated vividly, infuses customer & partners confidence in our delivery capabilities. We span across different spheres of Business ranging from Traditional to Transformational.

Turnkey Managed Off-Shoring / On-Shoring Dev Center (ODC)

  • Our flexibility in hiring the best brains:
    • We Shortlist, You Choose. We hire, You Control
    • You Refer, We Hire, You Control
  • Set-up & Manage Infra as per your specs – Space, Logistics, Hiring, Etc.
  • Turnkey Fixed Price / Cost+ / T&M / Flexi-Hybrid Business Models
  • Option to convert your selected hires on your rolls
  • Turnkey Fixed Price / Cost+ / Flexi-Hybrid Business Models
  • BOT Tiger Teams – “Build–Operate–Transfer” Tiger Teams

Technology Consulting

  • Requirement Gathering (Best Fit Solution)
  • Solution Design Blue Print (SDP)
  • Creating Prototyping (Proof of Concept – PoC)
  • Product Development Life Cycle mgmt.
  • Existing Product / Solution Re-engineering
  • Test Planning / QA
  • Running Agile / Waterfall / Kanban Models of Delivery
  • Daily Scrum / Sprint Management
  • Program Control Management
  • Ready for Service (RFS) Planning
  • Go-Live Execution
  • Post Go-Live Managed Ops Support with SLA / KPI mgmt.
  • Build / Operate / Transfer - (Both BOT / BT Models)
  • Improve Business / Service Continuity
  • “Relevant Only” Integration Approach

System Integration (SI) / Continuous Engineering (CI)

System Integration (SI)
  • Modular Approach – Tight Integration with a Plumbing model
  • Horizontal Integration – Enterprise Service Bus (ESB) Arch
  • “Silos” with bottom’s up approach
  • Enhanced Processes
  • Reduced people dependency
  • Enhance Business / Service Continuity
  • Free-up your Business & Project Function - Core Business Focus
  • Vertical Integration – Sub-systems integration as per functionality
Continuous Engineering (CI)
      • Common Data Format (CDF) Integration

Testing & Quality Assurance (QA) / Performance Engineering

  • Test Plan Blueprint
  • Recommend right tools for testing
  • Test Tool – Selenium / Q-test / C-test / etc.
  • E2E Test Plan Mgmt.
  • Store and manage Test Case Repo
  • Confluence / Jira / BaseCamp Tooling
  • GUI Testing
  • Exploratory – Risk Based, Log the Scenarios, Confirm the results
  • Create Docs – Visualize, High Level View & Top-Down + Bottom-up
  • Static / Dynamic Testing – Black-box / White-box Testing
  • API Driven Testing - APIs and SDKs to build custom Automation Test Plans
  • Enable Test optimization and Automation (Test Factory / Tools / Vendor partnerships).

Installation & Commissioning (I&C) – DC HW & OSP

  • Data Center (DC) Preparation
  • Site Surveys
  • DC HW Specs Mgmt
  • Bare Metal / OS Set-up
  • OSP Mgmt - Telcom Tower - I&C
  • Antenna Mgmt. (2G / 3G / 4G)
  • Single / Dual / Tri Band
  • CLOT (Drive Test)

Managed Ops & DevOps (NOC & NOC Ops)

  • 24 x 7 Managed Ops – L1 to L4 Support
  • L1 - Monitoring / Alerting
  • L2 / L2 / L4 – Investigation to Fixing
  • 4 / 5 9’s Uptime Mgmt.
  • RCA Process with 360° Feedback Mechanism
  • Best of Breed Team Combo – On / Off Site Teams
  • Proactive Monitoring / Maintenance
  • System Admin (Networking / Systems)
  • DevOps / SysOps / DBA
  • Code Repo Mgmt. (Clarify /
  • IT Infra Support – Sun / HP / Dell / Huawei
  • NOC Infra Setup Mgmt.
  • NOC Ops – Setup & Run
  • SLA / KPI / MTBF Mgmt.
  • Reporting & Trending
  • Escalation Mgmt.
  • Capacity Planning
  • Walk the Talk – System Stability Mgmt.
  • MoP Prep / Live Deployment / Soak Period
  • Measurable Reports – Response / Resolution Times
  • Flexi Business Models – Managed Ops / Professional Services / BT or BOT
  • KPI - Service desk employee load, Ticket Volume Trending, Capacity Planning to meet SLA Obligations

Reach Out

Mumbai

   Regus, Level 13, Platinum Techno Park, 17/18
      Sec 30AVashi, Navi Mumbai 400705, INDIA.
   +91 98204 28545
 +91 22 2774 3786
 info@tele-kinetics.com

Pune

   47/2, 1st Floor, Sankla Arcade, Nal Stop
      Karve Road Pune 411004, INDIA.
   +91 99537 91144
 +91 22 2774 3786
 info@tele-kinetics.com

USA

   13259, Coppermill, Dr. Herndon
      VA – 20171, USA.
 +1 (214) 235-7035
 info@tele-kinetics.com

We look forward to work with you.
Please drop us a line !

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